Shipping Policy

Thank you for shopping with tatcha. Please review our shipping policy carefully to understand how we handle your orders and deliveries.

Order Processing Time

All orders are processed within 1-3 business days. Orders placed over weekends or public holidays will begin processing the next business day.

Shipping Time

Shipping typically takes between 7-12 business days after your order has been processed. Delivery times may vary depending on your location and shipping carrier.

Shipping Fees

Shipping fees are calculated based on your order details and destination and will be displayed at checkout before you complete your purchase.

Order Cancellation

You may request to cancel your order within 24 hours of placing it. After this time, the order will likely be processed and no longer eligible for cancellation.

Returns and Refunds

If you are not fully satisfied with your purchase, you may return the item within 14 days of receipt for a refund or exchange.

Please note that customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds will be processed within 5-10 business days after the returned item is received and inspected.

Contact Us

If you have any questions regarding shipping, returns, or cancellations, please contact us at privacymalaysia301@gmail.com.